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FAQs

How do I reset my password for my Nova member account?

If you are having challenges logging into your Nova.my account, you can reset your password HERE .

How do I choose the best Nova product(s) for me?

As we are individuals, we have different nutritional requirements in order to function at our best. However, supplementing with a daily multivitamin may be beneficial to bridge daily nutritional requirements.

Do we really need vitamin supplements?

It is essential to make sure you are eating a balanced diet full of nutrients. However, not everyone has a healthy balanced diet due to lifestyle and dietary choices. Supplementation may help to support a healthy diet.

Is it normal for the colour of my urine to turn bright yellow after taking some Nova formulas?

Yes. This is due to the metabolism of B vitamins and their elimination from the body. What your body requires for that day is utilised, and the remainder is excreted. This also shows that the tablet has disintegrated effectively in the body.

What age group is suitable to consume an adult dose?

It is suitable for individuals 18 years and older to consume an adult dose.

How should I store my vitamins and supplements?

We recommend referring to the label or to specific information on each individual product page on the Nova Website for further guidance. Further to this, we recommend that you do not store Nova supplements in direct sunlight or heat.

Can I take Nova products if I have a medical condition or take medication?

We recommend consulting your primary health care professional before use.

Can I cut vitamin tablets in half if I can't swallow them whole?

We recommend that you consume the Nova tablets whole. However, if you have difficulties swallowing the tablet in full, you can cut the tablet in half making sure all parts are consumed at the same time.

Where does Nova source its ingredients?

We are committed to including premium quality ingredients in all Nova products. To achieve this, we source ingredients from around the globe. To find out the story behind how Nova sourcing the raw materials and testing the raw material please visit HERE.

Should I take my vitamins with a meal?

Some dietary supplements are best taken with a meal, while others are best taken on an empty stomach. As such, we recommend referring to the label or to specific information on each individual product page on the Nova website for further guidance.

Can I take vitamins and dietary supplements after the used by date?

We recommend that our products be consumed within the time period stipulated on the packaging.

What source of gelatin is used in your products?

Nova softgel capsules use bovine gelatin, which is derived from cows. However, we recommend referring to individual product information for further guidance.

Are there any benefits to having an account with Nova?

With your Nova account, you will have access to the following information:
1. Your Account Information
2. Nova Rewards Program and Redemption
3. Your Order History
4. Process a Return
5. Your Wish List

My personal info has changed. How do I update this information to my current account?

You are welcome to update your personal info and home address by logging in to your account online. The best way to do this is to take the following steps:
1. Visit Nova eshop and log in to your account by typing your e-mail address and password.
2. Once logged in, click on "Edit Profile" towards the right-hand side of the page.
3. Type your new personal info under ‘Personal Info’.
4. Update your new personal info at the bottom.
5. Click "Update."
6. Your personal info will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Nova Customer Care Team at +6013–356 9832 / +603-3141 3181 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.