Nova eShop Survey

1. Can you please tell us why you are reaching out?

   Praise Feature request or suggestion Bad experience Technical issue (to the best of my knowledge) Product quality or selection Product information

2. How likely are you to recommend Nova Eshop to a friend or colleague?

   (1 - Not at all likely, 10 - Extremely likely)

   1 2 3 4 5 6 7 8 9 10

3. How can we improve Nova Eshop?

4. I feel the Nova Eshop is personalized (tailored) to me.

   (1 - Not at all personalized, 10 - Extremely personalized)

   1 2 3 4 5 6 7 8 9 10

5. Please rate your overall experience with Nova Eshop:

   (1 - Not at all pleasant, 10 - Extremely pleasant)

   1 2 3 4 5 6 7 8 9 10

6. Overall the Nova website is easy to use.

   (1 - Not at all easy, 10 - Extremely easy)

   1 2 3 4 5 6 7 8 9 10

7. Finding product is easy.

   (1 - Not at all easy, 10 - Extremely easy)

   1 2 3 4 5 6 7 8 9 10

8. Nova always has my best interest as customer in mind:

   (1 - Not at all likely, 10 - Extremely likely)

   1 2 3 4 5 6 7 8 9 10

9. Which of the following best describes you?

   This is my first visit to Nova Website. I am a returning visitor. I just made my first purchase on Nova Eshop. I am a returning customer.

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